Track Your Order
Frequently Asked Questions
Who are We?
Glad to meet you! We are [Petalpicksplaywear LTD/ https://www.petalpicksplaywear.com].
Our mission to give our customers the chance to buy high-quality products, all
from one place. Our goal is to make sure that everyone has access to safe,
reliable, and innovative products, for a price that will leave you jumping with
joy and of a quality that won’t leave you wishing for more!
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the
order is processed.
If we are experiencing a high volume of orders, shipments
may be delayed by a couple of days. Therefore, please allow additional days in
transit for delivery. In rare cases, if there will be a significant delay in
the shipment of your order, we will contact you via email or telephone.
Delivery times to the US usually take 2-12 business days.
How can I track my package?
Once your package has been shipped, a tracking number will
appear on your order details. You will receive an email with the tracking
number. You can track your package using the shipping company’s website with
your tracking number (for example UPS, USPS, etc.) – or by using universal
tracking websites like 17track.net.
What happens if the estimated delivery time passed, and I still did not receive my order?
Please contact us with your order number ASAP so that we can
check and boost the delivery process. You can email us at [info@petalpicksplaywear.com] or
by using the Contact Us page [https://petalpicksplaywear.com/pages/contact].
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture
and email us the picture at [info@petalpicksplaywear.com] right
away. We will only replace damaged goods within 48 hours of receiving your
order.
Can I return my product for a refund?
Sure! We have a [30 DAYS] day return
policy, which means you have within [30 DAYS] days of receiving
your item to request a return.
To start a return, you can contact us at [info@petalpicksplaywear.com],
or using our Contact Us [https://petalpicksplaywear.com/pages/contact] page.
Your refund will be automatically processed as soon as the
order returns to our warehouse.
This might take up to 10 business days to credited to your
account depending on your bank.